unipro solutions is proud to have been accepted into Neo4j’s startup program. This provides the company with support for the further development of its Customer Intelligence Brain solution, as well as the opportunity to sponsor test installations. We are delighted to have received this endorsement.
unipro solutions joins Neo4j Startup Program Read More »
With over 500 participants, the unipro solutions session generated a great deal of interest. We are very proud that, since the recording became available, it has risen to the top of the rankings with the highest viewership rate. The recording is available here: https://youtu.be/hCtoQVO71zA?si=8f0fwzDtFoV7Xxz3
Neo4j Nodes AI 26 Session Recording Read More »
The conversation delves into the Jobs to be Done methodology, emphasizing the importance of understanding the customer’s job to be done and the common mistakes made in customer understanding. It also explores the Customer Progress Design methodology and the potential role of AI in Jobs to be Done interviews. 29 minutes. Originally presented as a
Table Stakes – Your customer don’t want your product with Eckhart Boehme Read More »
Ich hatte die Ehre zu diesem e-Book das Kapitel Wenn KI zuhört, versteht und hilft: Die Geburt emotional intelligenter Kundenerlebnisse beizusteuern. Kundenerlebnisse werden nicht allein durch Prozesse, Informationen oder Technologiengeprägt, sondern maßgeblich durch emotionale, kontextuelle und soziale Faktoren.Wer diese Faktoren nicht systematisch versteht, trifft Entscheidungen auf Basisunvollständiger Realität. Das komplette E-Book steht ab sofort kostenfrei
Beitragender Autor: AI für CX, Customer Service und Contact Center Read More »
Eckhart Boehme will be speaking at Neo4j’s on April 15, 2026 Session description Organizations generate qualitative customer data—interviews, focus groups, feedback – but most of it remains unstructured, unused, and effectively invisible to decision-makers. In this session, Eckhart Boehme will demonstrate how transforming this data into a Neo4j-powered Customer-Intelligence unlocks an entirely new class of
Speaker at Neo4J’s Nodes AI 2026 Virtual Conference Read More »
Eckhart contributed as one of six practitioners to the new CXM Academy industry report. My contribution focused on a few recurring patterns I see in client work:– Organizations often think they have a journey problem, but the real issue is a lack of understanding of how customers actually try to make progress– Decisions are made
Eckhart had the honor to serve as judge (certified) at the International Customer Experience Awards ’25. To enter the contest, visit International Customer Experience Awards 2025
Judge at International Customer Experience Awards ’25 Read More »
Event hosted by Business Agility Meetup Berlin Details Helping customers progress through their journey isn’t just good business—it’s the key to building lasting value and competitive advantage. But to truly optimize the customer journey, you need more than just data—you need deep, qualitative insights into the functional and emotional drivers of customer behavior. Since 2019,
Eckhart Böhme: Discovering What Moves Customers with AI-based Analytics Read More »
Join Eckhart Boehme, a noted expert in the field of jobs to be done, and understanding customer progress in achieving those jobs, as he exposes the need for a new way to look at journey management. Open to the public, the XMGlobal Collaborative Monthly Roundtables expose existing industry practices that require change and follow up
Eckhart to host XMGlobal Collaborativ Roundtable Read More »
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