About

Passion for customer centricity

We support organizations in understanding and satisfying the human desire for progress.

Eckhart Boehme & Mikko Mannila, Managing Directors

unipro solutions GmbH & Co. KG

Our Values

Appreciation

To us, appreciation means being open and honest with other people. This is the only way to develop a relationship of trust. Consistent with our methods, the human being is at the center, regardless of his socio-demographic, economic status, value orientation or other characteristics.

Challenge

We love taking about challenges and problems solving. We always ask ourselves how we can turn something negative into something positive. Ultimately, it's also about making our customers heroes. We break away from old ways of thinking. We think freely and keep our eyes open for new things. We also pass this mindset on to our customers.

Relationship

Together with our customers and interested parties, we would like to address the topics Jobs to Be Done and The Wheel of Progress to promote them and make them better known. By building up a community, we offer the opportunity to exchange ideas with like-minded people and turn interested parties into true fans and multipliers.

Respect

Respectful cooperation with our customers is important to us. For us, respect means recognizing the other, despite possible differences of opinion. The primary goal is always to create a common understanding as the basis for productive cooperation.

Honesty

For us, honesty is the basis of a trusting cooperation. That is - ambiguities are addressed - customers in the process are involved - feedback is obtained - new way of thinking/mindset is anchored - a Trusted Advisor attitude is applied.

Ongoing Development

We offer our customers innovative methods, tools, and concepts with which they can achieve both personal and business progress. In order to make progress ourselves, we are always open for an exchange.

Our Experience

Eckhart Boehme

Founder & Managing Director

Thought Leader in CX and Customer Journey Management

Industrial Engineer (Diploma)
Pioneer in the application of Jobs to Be Done theory and internationally recognized expert
Former Curriculum Architect Marketing Excellence, Microsoft Corporation
Mastermind behind The Wheel of Progress
Ceator of the Customer Progress Design Method
Frequent guest at podcasts, e. g. Bain Customer Confidential, CX Goal Keeper, The Intuitive Customer, etc.
Subject Matter Expert of German translations of Clayton Christensen's Competing Against Luck and Eric Ries' The Startup Way
Contributing Author: CX-PRO - Beyond the Basics
Guest Lecturer at RheinMain Universtity of Applies Science - Wiesbaden Business School
Guest speaker at Michigan State University, Microsoft Corporation, CX 360 Conference
Judge of European Customer Experience Ecxellence Awards
Member-Board of Directors, Co-Chair Education & Learning Committee XMGC

Mikko Mannila

Managing Director

Leader in Business Development Tools and AI Application

Master of Science (Econ.) Business Administration, Accounting
Former CEO of Stattys, pioneered the use of visual tools to simplify business strategy and foster innovation
Seasoned professional background in finance, entrepreneurship, and business transformation
Focus on innovation and efficiency
Passion for driving change through thoughtful design and technology
Expert for AI application to customer journey analysis