About
Passion for customer centricity
We support organizations in understanding and satisfying the human desire for progress.
Eckhart Boehme, graduate in industrial engineering, Founder & Managing Director
unipro solutions GmbH & Co. KG
Appreciation
To me, appreciation means being open and honest with other people. This is the only way to develop a relationship of trust. Consistent with my methods, the human being is at the center, regardless of his socio-demographic, economic status, value orientation or other characteristics.
Challenge
I love taking about challenges and problems solving. I always ask myself how I can turn something negative into something positive. Ultimately, it's also about making my customers heroes. I break away from old ways of thinking. I think freely and keep my eyes open for new things. I also pass this mindset on to my customers.
Relationship
Together with my customers and interested parties, I would like to address the topics Jobs to Be Done and The Wheel of Progress to promote them and make them better known. By building up a community, I offer the opportunity to exchange ideas with like-minded people and turn interested parties into true fans and multipliers.
Respect
Respectful cooperation with my customers is important to me. For me, respect means recognizing the other, despite possible differences of opinion. The primary goal is always to create a common understanding as the basis for productive cooperation.
Honesty
For me, honesty is the basis of a trusting cooperation. That is - ambiguities are addressed - customers in the process are involved - feedback is obtained - new way of thinking/mindset is anchored - a Trusted Advisor attitude is applied.
Ongoing Development
I offer my customers innovative methods, tools, and concepts with which they can achieve both personal and business progress. In order to make progress myself, I am always open for an exchange.
First public presentation about Jobs to Be Done.
Translation of the JTBD cards by Jonathan Briggs.
Serving as the subject matter expert for the German version of Competing Against Luck by Clayton M. Christensen, et al.
First open German language JTBD workshop.
Launch of German JTBD website JTBD.de
First Jobs to Be Done inhouse workshop.
Launch of The Wheel of Progress at XCamp Frankfurt.
First The Wheel of Progress Masterclass with Peter Rochel.
First virtual The Wheel of Progress Masterclass.
Guest lecture for master students at University of Applied Sciences RheinMain Wiesbaden Business School.
Launched The Wheel of Progress Transmission Canvas and held first virtual workshop for a US customer.
Foundation of unipro solutions GmbH & Co. KG
Customer Progress Design Handbook for Workshop participants available
First Certified Customer Progress Designer certificate issued
Launch des Online-Kurses "Kunden systematisch verstehen" auf der iversity-Plattform
