About
Passion for customer centricity
We support organizations in understanding and satisfying the human desire for progress.
Eckhart Boehme & Mikko Mannila, Managing Directors
unipro solutions GmbH & Co. KG

Our Values
Appreciation
To us, appreciation means being open and honest with other people. This is the only way to develop a relationship of trust. Consistent with our methods, the human being is at the center, regardless of his socio-demographic, economic status, value orientation or other characteristics.
Challenge
We love taking about challenges and problems solving. We always ask ourselves how we can turn something negative into something positive. Ultimately, it's also about making our customers heroes. We break away from old ways of thinking. We think freely and keep our eyes open for new things. We also pass this mindset on to our customers.
Relationship
Together with our customers and interested parties, we would like to address the topics Jobs to Be Done and The Wheel of Progress to promote them and make them better known. By building up a community, we offer the opportunity to exchange ideas with like-minded people and turn interested parties into true fans and multipliers.
Respect
Respectful cooperation with our customers is important to us. For us, respect means recognizing the other, despite possible differences of opinion. The primary goal is always to create a common understanding as the basis for productive cooperation.
Honesty
For us, honesty is the basis of a trusting cooperation. That is - ambiguities are addressed - customers in the process are involved - feedback is obtained - new way of thinking/mindset is anchored - a Trusted Advisor attitude is applied.
Ongoing Development
We offer our customers innovative methods, tools, and concepts with which they can achieve both personal and business progress. In order to make progress ourselves, we are always open for an exchange.
Eckhart Boehme
Founder & Managing Director
Thought Leader in CX and Customer Journey Management
- Industrial Engineer (Diploma)
- Pioneer in the application of Jobs to Be Done theory and internationally recognized expert
- Former Curriculum Architect Marketing Excellence, Microsoft Corporation
- Mastermind behind The Wheel of Progress
- Ceator of the Customer Progress Design Method
- Frequent guest at podcasts, e. g. Bain Customer Confidential, CX Goal Keeper, The Intuitive Customer, etc.
- Subject Matter Expert of German translations of Clayton Christensen's Competing Against Luck and Eric Ries' The Startup Way
- Contributing Author: CX-PRO - Beyond the Basics
- Guest Lecturer at RheinMain Universtity of Applies Science - Wiesbaden Business School
- Guest speaker at Michigan State University, Microsoft Corporation, CX 360 Conference
- Judge of European Customer Experience Ecxellence Awards
- Member-Board of Directors, Co-Chair Education & Learning Committee XMGC
Mikko Mannila
Managing Director
Leader in Business Development Tools and AI Application
- Master of Science (Econ.) Business Administration, Accounting
- Former CEO of Stattys, pioneered the use of visual tools to simplify business strategy and foster innovation
- Seasoned professional background in finance, entrepreneurship, and business transformation
- Focus on innovation and efficiency
- Passion for driving change through thoughtful design and technology
- Expert for AI application to customer journey analysis
First public presentation about Jobs to Be Done.
Translation of the JTBD cards by Jonathan Briggs.
Serving as the subject matter expert for the German version of Competing Against Luck by Clayton M. Christensen, et al.
First open German language JTBD workshop.
Launch of German JTBD website JTBD.de
First Jobs to Be Done inhouse workshop.
Launch of The Wheel of Progress at XCamp Frankfurt.
First The Wheel of Progress Masterclass with Peter Rochel.
First virtual The Wheel of Progress Masterclass.
Guest lecture for master students at University of Applied Sciences RheinMain Wiesbaden Business School.
Launched The Wheel of Progress Transmission Canvas and held first virtual workshop for a US customer.
Foundation of unipro solutions GmbH & Co. KG
Customer Progress Design Handbook for Workshop participants available
First Certified Customer Progress Designer certificate issued
Launch des Online-Kurses "Kunden systematisch verstehen" auf der iversity-Plattform
First time workshop and masterclass deliveries at MSU
Launch unipro solutions Shop
Mikko Mannila joins as Co-Managing Director