In this two episode series of The Tom & Bob Show, I introduce and discuss the Customer Progress Design method.

ABOUT THIS PODCAST

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@Michigan State University and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan’s Association of Customer Experience Professionals.

Part 1 (Aug. 31, 2021)

Part 2 (Sept. 2, 2021)