Customer Intelligence
Do You Really Understand Your Customer’s Hidden Motivation?
Duration: 30 minutes. Originally presented as a live educational podcast.
6 April 2024
Case Studies
Jobs to be done research case study
How “feeling” the customer’s pains helped to shape io Health’s home health documentation solution. In May 2023, io Health and
13 Februar 2024
Methodology
The Wheel of Progress: Designing Experiences (Delighted Customers)
Eckhart climbed through the ranks at Microsoft leveraging his background as an industrial engineer turned customer experience maestro. He sheds
28 Dezember 2023
Generally
Episode 56: The Wheel of Progress (Product Quest)
Our guest today, Eckhart Boehme, is a strategy consultant and the developer of the Customer Progress Design method. He is
11 Dezember 2023
Methodology
Aligning with Customers Around Their Jobs to be Done
Understanding and aligning with customers’ “jobs to be done” is crucial for organizational success. This webcast explores common misalignments in
22 November 2023
Case Studies
Invitation to Michigan State University
In October I was invited to run a workshop for the first three cohorts of the Customer Experience Management Master
17 November 2023
News
Talk at Business Agility Meetup Berlin
Meetup on 19. Sept. 2023 How do you generate data on which to base reliable product and marketing decisions? What
20 September 2023
Methodology
Online-Kurs “Kunden systematisch verstehen”
Strategieentwicklung leicht gemacht Online-Kurs „Kunden systematisch verstehen“ bietet anwendbare Kundenforschung für jedermann Mainz, 27. Februar 2023: Startschuss für eine kundenzentrierte Strategieentwicklung
21 Juni 2023
Customer Intelligence
“Hearing” what customers don’t say
My latest article in the iBusiness magazine English version of the article at: https://www.linkedin.com/pulse/hearing-what-customers-dont-say-eckhart-boehme Original German version at: https://www.ibusiness.de/aktuell/db/453103cr.html Kundenzentrierte
21 Juni 2023