Ideas, methods, and stories from the frontier of customer intelligence.
Articles, case studies, webcasts, and podcast appearances — explore how organizations turn qualitative customer data into strategic advantage.
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Eckhart as panelist at XMGlobal Collaborative Virtual Conference 2025
I’m honored to join the capstone panel discussion at XMGlobal Collaborative Virtual Conference 2025 on May 14th from 12:00 pm
Vortrag: Mit dem The Wheel of Progress Kundenfortschritt verstehen
Warum Customer Journey Mapping nicht ausreicht und warum man mit effektiven Customer Journey Management mehr verkauft. 5. März 2025 Anmeldung
Eckhart to joint Board of Directors of XMGlobal Collaborative
Excited to Share My New Role at XMGlobal Collaborative! Finding an organization that truly values your contributions and aligns with
CX-PRO – Beyond the Basics
I am incredibly proud to be one of the authors and to appear in the same book as the thought
Closing the Customer Knowledge Gap (Glassix)
Eckhart Boehme joins the Glassix podcast to discuss what’s missing from customer understanding and how organizations can close the customer
Closing the Customer Knowledge Gap (YouTube)
We’re thrilled to release a compelling new episode on the IAM CX Podcast featuring Eckhart Böhme, the renowned strategist and
unipro solutions and Frends Announce Strategic Partnership
Mainz and Helsinki, August 19, 2024 Unlocking true digital transformation success In digital transformation, it’s easy to get caught up
Applying Jobs to Be Done (Goalkeeper Podcast)
Discover the transformative power of the “Jobs to be done” framework with Eckhart Boehme, as he shares invaluable insights on
Measuring the customer knowledge gap
Making the case for Customer Discovery by Sizing the Customer Knowledge Gap Up to 90% of the factors crucial in