Ideas, methods, and stories from the frontier of customer intelligence.
Articles, case studies, webcasts, and podcast appearances — explore how organizations turn qualitative customer data into strategic advantage.
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Table Stakes – Your customer don’t want your product with Eckhart Boehme
The conversation delves into the Jobs to be Done methodology, emphasizing the importance of understanding the customer’s job to be
Beitragender Autor: AI für CX, Customer Service und Contact Center
Ich hatte die Ehre zu diesem e-Book das Kapitel Wenn KI zuhört, versteht und hilft: Die Geburt emotional intelligenter Kundenerlebnisse
Speaker at Neo4J’s Nodes AI 2026 Virtual Conference
Eckhart Boehme will be speaking at Neo4j’s on April 15, 2026 Session description Organizations generate qualitative customer data—interviews, focus groups,
Contributing Author: 𝗧𝗵𝗲 𝗝𝗼𝘂𝗿𝗻𝗲𝘆-𝗙𝗶𝗿𝘀𝘁 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 – 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘇𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁.
Eckhart contributed as one of six practitioners to the new CXM Academy industry report. My contribution focused on a few
Judge at International Customer Experience Awards ’25
Eckhart had the honor to serve as judge (certified) at the International Customer Experience Awards ’25. To enter the contest,
Eckhart Böhme: Discovering What Moves Customers with AI-based Analytics
Event hosted by Business Agility Meetup Berlin Details Helping customers progress through their journey isn’t just good business—it’s the key
Eckhart to host XMGlobal Collaborativ Roundtable
Join Eckhart Boehme, a noted expert in the field of jobs to be done, and understanding customer progress in achieving
Eckhart as panelist at XMGlobal Collaborative Virtual Conference 2025
I’m honored to join the capstone panel discussion at XMGlobal Collaborative Virtual Conference 2025 on May 14th from 12:00 pm
Vortrag: Mit dem The Wheel of Progress Kundenfortschritt verstehen
Warum Customer Journey Mapping nicht ausreicht und warum man mit effektiven Customer Journey Management mehr verkauft. 5. März 2025 Anmeldung