Start Your Transformation

Half-Day Discovery Workshop.

Discover Customer Journey Strategy Development.

Learn which touchpoints matter most.
Experience a live structured customer interview.
Get briefed on our method.
Immerse your team in a new way of doing customer research.
Utilize the findings.

How it works

Get started in structured customer interviews.

You recruit the interviewee yourself or simply through our partner agency (at extra cost).
You will receive an instruction into our interview and evaluation method.
Together with a coach, you will conduct the 45-minute interview at an agreed time.
Afterwards, together with the coach, you will evaluate the interview with the help of the The Wheel of Progress canvas.
For reference you will get a PDF of the Customer Progress Design Essentials handbook.
You will get access to The Wheel of Progress interview template on Mural.

Our Offer

One interview

Introduction to interview and evaluation method
45-minute consumer interview
Interview evaluation
Customer Progress Design Essentials handbook
The Wheel of Progress Interview Mural template
3 hours
Up to 3 team members
100% remote

We support organizations to understand and fulfill the human desire for progress.

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