Eckhart Boehme joins the Glassix podcast to discuss what’s missing from customer understanding and how organizations can close the customer knowledge gap using structured qualitative research. Listen to the full episode: 🎙 Listen on Glassix → Duration: 38 minutes.
Closing the Customer Knowledge Gap (Glassix) Read More »
We’re thrilled to release a compelling new episode on the IAM CX Podcast featuring Eckhart Böhme, the renowned strategist and “Jobs to be Done” expert. With extensive experience from Microsoft to his groundbreaking work at Unique Pro Solutions, Eckhart brings invaluable insights into bridging the critical gaps in customer understanding. Duration: 47 minutes. Originally presented
Closing the Customer Knowledge Gap (YouTube) Read More »
Discover the transformative power of the “Jobs to be done” framework with Eckhart Boehme, as he shares invaluable insights on customer behavior and strategy implementation. Duration: 32 minutes. Originally presented as a live educational webcast.
Applying Jobs to Be Done (Goalkeeper Podcast) Read More »
Duration: 33 minutes. Originally presented as a live educational podcast.
Uncovering Hidden Customer Needs Read More »
Duration: 30 minutes. Originally presented as a live educational podcast.
Do You Really Understand Your Customer’s Hidden Motivation? Read More »
Eckhart climbed through the ranks at Microsoft leveraging his background as an industrial engineer turned customer experience maestro. He sheds light on the transformative “jobs to be done” concept and how understanding the true gains, pains, and solutions can revolutionize how we approach customer satisfaction. We’ll also hear how Eckhart’s method veers away from traditional
The Wheel of Progress: Designing Experiences (Delighted Customers) Read More »
Our guest today, Eckhart Boehme, is a strategy consultant and the developer of the Customer Progress Design method. He is the co-creator of the Wheel of Progress, a canvas based on JTBD and inspired by Bob Moesta’s 4 forces model. More recently Eckhart has been experimenting with AI tools and has developed an AI-based app
Episode 56: The Wheel of Progress (Product Quest) Read More »
In October 2021, I was interviewed by Bill Staikos from the Be Customer Led Pocast about our implementation of the JTBD framework. Listen to the episode
Interview with Be Customer Led Read More »
In this two episode series of The Tom & Bob Show, I introduce and discuss the Customer Progress Design method. ABOUT THIS PODCAST The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@Michigan State University and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about
Interview at The Tom and Bob Show Read More »
