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Methodology

CPD, Wheel of Progress, frameworks, 12 Elements

Table Stakes – Your customer don’t want your product with Eckhart Boehme

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The conversation delves into the Jobs to be Done methodology, emphasizing the importance of understanding the customer’s job to be done and the common mistakes made in customer understanding. It also explores the Customer Progress Design methodology and the potential role of AI in Jobs to be Done interviews. 29 minutes. Originally presented as a […]

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Eckhart Böhme: Discovering What Moves Customers with AI-based Analytics

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Event hosted by Business Agility Meetup Berlin Details Helping customers progress through their journey isn’t just good business—it’s the key to building lasting value and competitive advantage. But to truly optimize the customer journey, you need more than just data—you need deep, qualitative insights into the functional and emotional drivers of customer behavior. Since 2019,

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The Wheel of Progress: Designing Experiences (Delighted Customers)

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Eckhart climbed through the ranks at Microsoft leveraging his background as an industrial engineer turned customer experience maestro. He sheds light on the transformative “jobs to be done” concept and how understanding the true gains, pains, and solutions can revolutionize how we approach customer satisfaction. We’ll also hear how Eckhart’s method veers away from traditional

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Aligning with Customers Around Their Jobs to be Done

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Understanding and aligning with customers’ “jobs to be done” is crucial for organizational success. This webcast explores common misalignments in companies and practical strategies including shared purpose, trustworthy data, and tools like The Wheel of Progress® Transmission Canvas. Duration: 1 hour 9 minutes. Originally presented as a live educational webcast.

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